Frequently Asked Questions
How do I contact the Thirsty Camel Store?
Customer Support is available by using the Contact Us form or emailing us at thirstycamel@aridzone.com.au. Our Customer Support team is available Monday to Friday to assist you (9am to 5pm Australian EST).
What is your return policy?
We are happy to accomodate exchanges or returns in regard to garments/uniforms due to sizing.
What currency are products displayed in?
All prices are in Australian dollars and are shown including Goods and Services Tax at 10%. All totals will be billed in Australian dollars.
What do I do if my order is incomplete?
Please contact our Customer Support team by using the Contact Us form or emailing us at thirstycamel@aridzone.com.au. Our Customer Support team is available Monday to Friday to assist you (9am to 5pm Australian EST).
How can I change my delivery address after I have placed my order?
Please contact us urgently, including your order number so we can update our system prior to our warehouse dispatching your order.
Is purchasing online safe?
We offer you a safe and secure shopping experience. You will notice a padlock icon on the base of your browser when you enter our website. This indicates that all information entered in the session is secure. If you are paying by credit card, once your details are entered, your payment will be processed online. When you click "Pay For Order", we send the transaction to the bank. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the SSL encryption standard.
How will my order be shipped?
Orders are shipped from our warehouse in Melbourne, Victoria by Australia Post & Toll Priority.
How soon will my order be shipped?
A range of items available are in stock and ready for dispatch within 24-48 hours. In the event that we experience any delivery delays outside of our specified delivery timeframes, we will notify you of this and dispatch part shipment of your order where possible.
The item I want is out of stock. What now?
When an item is out of stock a Notify Me button will appear on the product page. Click this button and enter your name and email address to receive an email notification once the item is back in stock.
What if I forget my password?
Please contact our Customer Support team by using the Contact Us form or emailing us at thirstycamel@aridzone.com.au. Our Customer Support team is available Monday to Friday to assist you (9am to 5pm Australian EST).
How do I place an order?
Browse the website and select products you wish to purchase by entering the desired quantitiy and clicking the Add to Cart button. Once you’ve finished shopping clcking Checkout Now will take you to a login page, followed by a secure checkout page with a summary of your order and list of payment methods. Your billing address details will be automatically filled in using your details on file – please check to make sure these are current and correct. Click Confirm and Process to submit your order.
How will I receive order confirmation?
A confirmation email including a copy of your order will be sent to your email address.
What if I have a problem while placing an order?
Please contact our Customer Support team by using the Contact Us form or emailing us at thirstycamel@aridzone.com.au. Our Customer Support team is available Monday to Friday to assist you (9am to 5pm Australian EST).
Do you have a size guide?
The Uniform size guide is located here.
Can I view a list of my past orders online?
Previous orders can be viewed through the My Orders link on your Account Summary page.