Shipping & Returns Policy
How much does shipping cost?
We offer flat-rate freight costs based on the value of your order;
| Order Total | Freight Cost |
| $0.00 - $500.00 | $11.00 |
| $501.00 - $1000.00 | $27.50 |
| $1001.00 + | $38.50 |
When will my order be shipped?
We aim to despatch your order within 24-48 hours of receipt of the order (during business days).
What type of shipping is available?
Orders are dispatched from us via Australia Post and Toll Priorty. The approximate delivery times are:
ACT : 4 business days
NSW : 4 business days
QLD : 3-4 business days
SA : 2-3 business days
TAS : 3-4 business days
VIC : 2 business days
WA : 5-7 business days
Are any items damaged or in an unsatisfactory condition?
Please email us at thirstycamel@aridzone.com.au, including your order number and contact details so we can get back to you quickly.
Want to return something?
Please choose your items carefully - we want you to enjoy your merchandise as soon as you receive your order.
Goods must be returned within 30 days of order date, with any clothing items unwon and unwashed. All change-of-mind returns will be issued a store credit, to be used on future orders. Credit card refunds are only offered for faulty or damaged items. The delivery fee will be credited if the product is faulty, or not what you ordered.
To return an item, please email us at thirstycamel@aridzone.com.au so our warehouse team is aware of your returned item.
We can not accept returns of customised products.
Please include a copy of the despatch slip that was included with your order for refrence.
We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer.
For all clothing orders, please choose your sizing carefully prior to submitting your order as the Thirsty Camel Merchandise Store does not accept responsibility for incorrect size or any other incorrect selections.
Send your item with a reference to your order number back to:
Thirsty Camel Merchandise Returns
c/- Arid Zone
Unit 11, 350 Bridge Street
Port Melbourne VIC 3207
Any other questions?
Please email us at thirstycamel@aridzone.com.au